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Warranty Policy

Last updated: 2025/12/9

Welcome to Vovo-store! We provide comprehensive warranty services for the products you purchase, ensuring your satisfaction and peace of mind. Below is our warranty policy outlining coverage, processes, and related conditions.

Warranty Coverage

  1. Warranty Period:
    We offer a standard 12-month warranty period, effective from the date of purchase.

  2. Coverage Scope:
    Any manufacturing defects or material issues arising under normal use are covered by the warranty. Note that damages caused by misuse, abuse, or other non-manufacturing reasons are not covered.

  3. Exclusions:
    Normal wear and tear, external factors (e.g., fire, water damage), and problems resulting from unauthorized modifications or repairs are excluded from warranty coverage.

Warranty Process

  1. Initiating a Warranty Request:

    • To apply for warranty service, promptly contact customer support during working hours following issue occurrence.

  2. Verification and Assessment:

    • You need to provide proof of purchase and a problem description; if required, ensure the product is returned intact for further assessment.

  3. Repair and Replacement:

    • Validated warranty items will receive free repair or an equivalent replacement. The final resolution depends on product condition and stock availability.

User Responsibility

  • Users must keep product maintenance records and follow usage instructions to ensure warranty validity.
  • Unauthorized repairs or adjustments may void the warranty.

Key Points Table

Aspect Details
Warranty Period 12 months from the date of purchase.
Warranty Conditions Covers manufacturing defects under normal use.
Customer Assistance Available throughout the warranty period for support and prompt query responses.
Customer Support Availability Monday through Friday, from 9 AM to 6 PM, closed on weekends and holidays.

Contact Us

For any questions about the policy or warranty assistance, please contact us via:

Thank you for choosing Vovo-store, and we look forward to providing you with excellent after-sales service!