Returns and exchanges are accepted within 14 days of receipt.
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Frequently Asked Questions (FAQ) Policy

Last updated: 2025/12/9

Welcome to Vovo-store! We are committed to providing you with a quality shopping experience and convenient payment options. Here, we outline our payment policy to ensure your transaction process is straightforward and clear.

Payment Methods

At Vovo-store, we accept various payment methods to meet your needs:

  • Visa
  • American Express
  • PayPal
  • MasterCard
  • Klarna

Please note that upon completing your order, you will be directed to a secure payment page, ensuring your information remains confidential and secure.

Currency and Payment Region

Currently, Vovo-store's primary customer base is located in the UK, so all transactions are settled in British Pounds (GBP) by default. If you pay using another currency, your bank may charge foreign exchange fees. We recommend consulting your card issuer about relevant policies before purchasing.

Payment Process

  1. Select Products: Browse our online store to choose products you love and add them to your cart.

  2. Cart Confirmation: Proceed to the cart page to verify your selection and quantities.

  3. Enter Information: Provide relevant delivery addresses and contact numbers for smooth shipping.

  4. Select Payment Method: Choose your preferred payment method from the options listed above.

  5. Complete Payment: Follow the instructions associated with your selected payment method to complete the transaction and patiently await system confirmation.

Charge and Refund Policy

  • Charge Timing: Once the order is placed, we will pre-charge within 1 hour. If the charge fails, please contact customer service promptly.

  • Refunds:

    • To cancel an order, please apply within 12 hours of purchase for processing.
    • If the item is en route, incurred shipping costs will not be refunded.
    • Once returned items are received and verified, refunds will be processed to the original payment account within 5-7 business days.

Payment Policy Highlights

Item Description
Order Processing Time Each order will be processed within 1-3 business days.
Delivery Time Estimated delivery time is 8-11 days after shipment.
Return/Exchange Period Accepting return/exchange applications within 14 days from receipt.
Customer Support Available Monday to Friday, from 9 AM to 6 PM, closed on holidays.

Customer Support

If you have any questions regarding the payment process or need further assistance, don't hesitate to contact us through the following channels:

We sincerely look forward to helping you out and answering your queries. Thank you for choosing Vovo-store, and happy shopping!