Returns and exchanges are accepted within 14 days of receipt.
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Return and Exchange Policy

Last updated: 2025/12/9

Welcome to Vovo-store! Our goal is to provide you with satisfactory service, and part of that commitment includes a flexible return and exchange policy. We understand that sometimes a product may not meet your expectations, so we have outlined the following policies to ensure clarity and convenience.

Conditions for Returns and Exchanges

  1. Eligibility:

    • Products can be returned or exchanged within 14 days from the date of receipt.
    • Items must be in their original packaging, unused, and in resalable condition.
    • Products that are damaged, altered, or have missing parts will not be eligible for return or exchange.

  2. Non-Returnable Items:

    • Certain items such as perishables, customized products, and clearance items are non-returnable.
    • Any item marked non-returnable at the time of purchase is excluded from this policy.

  3. Proof of Purchase: To initiate a return or exchange, customers must provide proof of purchase, such as an order confirmation email or invoice copy.

How to Return or Exchange

  1. Contact Customer Service: You must initiate the return process by contacting our customer support within 14 days of receiving your order.

  2. Fill Out Return Form: Once approved, fill out the provided return form completely. Include all necessary information to facilitate efficient processing.

  3. Ship Back Items: Carefully pack the item(s) you wish to return or exchange along with the completed return form. Label the package clearly and use tracked mail service for assurance.

  4. Processing Time: Upon receipt of the returned items, it will take 5-7 business days to process your request. Refunds will be issued to the original payment method used during purchase.

Refunds

Refunds are processed once returned merchandise is verified in good order:

  • If approved, funds will be transferred back to the original payment source.
  • Shipping and handling fees incurred during return are not refundable unless the reason for return is due to our error (e.g., wrong or defective item).

Important Information

Aspect Details
Order Processing Time Each order is processed within 1-3 business days.
Delivery Time Expected delivery is within 8-11 days after shipment.
Return/Exchange Period Returns/exchanges accepted within 14 days from receipt.
Customer Support Availability Monday through Friday, from 9 AM to 6 PM, closed on weekends and holidays.

Customer Support

Our support team is available to address any queries regarding returns, exchanges, or any other concerns. Feel free to contact us through:

We aim to assist and guide you throughout the entire process, ensuring your satisfaction. Thank you for shopping at Vovo-store, and we look forward to serving you again!